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Title VI Civil Rights

The Ojai Trolley Service is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.

  • No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that the Ojai Trolley Service furnishes, on the basis of race, color, or national origin.
  • Frequency of service, age and quality of vehicles assigned to routes, quality of bus stops and location of routes will not be determined on the basis of race, color or national origin.

For additional information or to file a complaint, please contact:
The Ojai Trolley Service
408 S. Signal St.
Ojai, Ca. 93023
805-646-5581

Civiles Del Titulo VI

Ojai Trolley Service esta comprometido a asegurarse de que no se excluye la particion, ni negar a ninguna persona las ventajas de sus servicios a base de raza, color or su origen nacional segun Titulo V1 del acto de las derechos civiles de 1964.

Para mas informacion, escriba por favor a:
Ojai Trolley Service
408 S. Signal St
Ojai, Ca. 93023
Telephono 805-646-5581

CITY OF OJAI/OJAI TROLLEY SERVICE TITLE VI PROGRAM

1. INTRODUCTION

The U.S. Department of Transportation (US DOT) and the Federal Transit Administration (FTA) require agencies that operate transit service to comply with the general requirements of the Title VI regulations. The purpose of the Title VI Program is to ensure that the level and quality of City of Ojai/Ojai Trolley Service is provided without regard to race, color, national origin or income status.

As sub-recipient to the regional grantee, Ventura County Transportation Commission (VCTC), the City of Ojai/Ojai Trolley Service is eligible to adopt certain elements of the VCTC Title VI Program per FTA Circular 4702.1B, dated October 1, 2012. Appropriate, adoptable elements include the following:

  • Notice to Beneficiaries
  • Public Participation Plan
  • Title VI Complaint Procedure
  • Language Assistance Plan (LEP Plan)

The City of Ojai/Ojai Trolley Service has elected to adopt eligible elements of the VCTC Title VI Program, in order to satisfy federally-mandated Title VI requirements; adopted elements are noted accordingly. The following sections describe the City of Ojai/Ojai Trolley Service Title VI Program in detail.

2. TITLE VI COMPLAINT PROCEDURES

To ensure compliance with 49 CFR Section 21.9(b), VCTC and sub-recipients are required to develop procedures for investigating and tracking Title VI complaints filed against them and make their procedures for filing a complaint available to members of the public upon request. In order to reduce the administrative burden associated with this requirement, VCTC subrecipients may adopt the Title VI complaint investigations and tracking procedures developed by VCTC. As such, the City of Ojai/Ojai Trolley Service has adopted VCTC Title VI Complaint Procedures as part of its Title VI program.

2.1. Title VI Policy

The City of Ojai/Ojai Trolley Service is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.

No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that City of Ojai furnishes, on the basis of race, color, or national origin. Frequency of service, age and quality of Ojai Trolley vehicles assigned to routes, quality of Ojai Trolley stations serving Ventura County, and location of routes will not be determined on the basis of race, color or national origin.

For additional information on City of Ojai’s obligation regarding non-discrimination, please write to:
City of Ojai
401 S. Ventura St.
Ojai, Ca. 93023

2.2. How to File a Complaint

Any person who believes that he or she has, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with City of Ojai.

The complaint must be filed within 180 days of the date of the alleged discrimination. Written complaints may be sent to:

City of Ojai, attn Transit Supervisor
401 S. Ventura St.
Ojai, Ca. 93023

The “Title VI Complaint Form” is available online at www.goventura.org and should be used to detail the complaint, but is not mandatory. Complaint forms may also be obtained by calling 1-800-438-1112.

In addition to the Title VI complaint process at City of Ojai, a complainant may file a Title VI complaint with the Federal Transit Administration, Office of Civil Rights, Region IX, 201 Mission Street, Suite 1650, San Francisco, California 94105-1839.

2.3. How Complaints are Processed by the City of Ojai

All complaints alleging discrimination based on race, color or national origin in a transit service or benefit provided by City of Ojai will be recorded by the City of Ojai Transit Supervisor by updating the “List of Active Investigations, Lawsuits or Complaints”. This list shall include the date of the investigation, lawsuit, or complaint was filed; a summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and actions taken by the recipient or subrecipient in response to the investigation, lawsuit, or complaint. The list shall be made available to FTA upon request and with every City of Ojai Title VI Program update.

If additional information is needed for assessment or investigation of the complaint, City of Ojai staff will contact the complainant in writing within fifteen (15) working days of receiving the complaint. Failure of the complainant to provide the requested information by the requested date may result in the administrative closure of the complaint.

City of Ojai staff will investigate the complaint and prepare a draft written response. If appropriate, City of Ojai staff may administratively close the complaint.

City of Ojai staff will investigate a formal Title VI complaint within thirty (30) working days of receiving the complaint. Based upon all of the information received, City of Ojai staff will prepare a draft written response subject to review by the City of Ojai.

The City of Ojai will determine if the complaint may be administratively closed after the draft is written, or if a final written response is needed. If a final written response is needed, City of Ojai will send the response to the complainant and advise the complainant of his/her right to file a complaint externally. The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate.

City of Ojai will use its best efforts to respond to a Title VI complaint within sixty (60) working days of its receipt of such a complaint.

3. TITLE VI INVESTIGATIONS, COMPLAINTS AND LAWSUITS

To ensure compliance with 49 CFR Section 21.9(b), the City of Ojai is required to prepare and maintain a list of any active investigations conducted by entities other than FTA, lawsuits, or complaints naming the City of Ojai that allege discrimination on the basis of race, color, or national origin. This list shall include the date of the investigation, lawsuit, or complaint was filed; a summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and actions taken by the recipient or sub-recipient in response to the investigation, lawsuit, or complaint.

There have been no complaints naming the City of Ojai or sub-recipients that allege discrimination on the basis of race, color, or national origin with respect to service or other transit benefits.

4. MEANINGFUL ACCESS TO LEP PERSONS

Title VI and its implementing regulations require that FTA recipients take responsible steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP).

In developing a Language Implementation Plan VCTC and sub-recipients can ensure that LEP persons have meaningful access to their programs and activities by developing and carrying out a language implementation plan pursuant to the recommendations in Section VII of the DOT LEP Guidance.

VCTC adopted LEP procedures on October 5, 2007. The City of Ojai has elected to adopt these LEP procedures for inclusion in its Title VI Program.

5. PROMOTION OF INCLUSIVE PUBLIC PARTICIPATION

VCTC and sub-recipients are required to seek out and consider the viewpoints of minority, low-income, and LEP populations in the course of conducting public outreach and involvement activities. An agency’s public participation strategy shall offer early and continuous opportunities for the public to be involved in the identification of social, economic, and environmental impacts of proposed transportation decisions.

City of Ojai will continue to employ the following measures to seek out and consider the viewpoints of minority, low-income, and LEP populations in the course of conducting public outreach and involvement activities. These measures are adopted from the VCTC Title VI Program. The public outreach and involvement activities listed below were also undertaken since the last Title VI Program report and shall remain in place to ensure that minority and low-income people have meaningful access to these activities.
1. Bilingual (English & Spanish) information operators are available to respond to customers calling the VCTC toll-free information line.

2. Bilingual-speaking staff is available to answer telephone inquiries on City of Ojai’s main line, and for scheduling ADA certification interviews.

3. A Spanish-speaking staff person will perform the ADA certification interview if requested, or if the interview scheduler believes that it would be necessary or beneficial.

4. The following materials shall be available in both English and Spanish: (1) ADA Certification Brochure; (2) ADA Certification Application; (3) Senior & Disabled Transit Services Directory.

5. VCTC shall provide Spanish-language media advertising as part of the countywide transit marketing program.

6. SYSTEM-WIDE SERVICE STANDARDS AND POLICIES

Ojai Trolley Service Standards

Vehicle Load:

Currently the City of Ojai owns and operates 5 Trolley style vehicles. They have a seating capacity of 30, with room for 2 wheelchairs. In addition there is room for 8 standees. The load factor expressed in the ratio of passengers to number of seats is 1.26. The Ojai Trolley Service will ensure that this vehicle load will not be exceeded. The vehicles may reach full or near to full capacity during our peak hours, which are typically during school months, Monday through Friday from approximately 2:30-3:30 p.m. During most other operating hours seating may average less than 50% capacity.

Vehicle Headway:

During weekday operating hours, until 5:27 p.m., scheduled headways shall not exceed 30 minutes. During weekday evening hours, until 9:27 p.m., scheduled headways shall not exceed 60 minutes.

On Saturdays service begins at 6:06 a.m. and ends at 8:27 p.m. Scheduled headways shall not exceed 60 minutes.

On Sundays service begins at 7:06 p.m. and ends at 8:27 p.m. Scheduled headways shall not exceed 60 minutes.

On Time performance:

The Ojai Trolley Service considers on time performance to be defined as departing no more than 1 minute early from stops, and departing no more than 5 minutes late from stops. The objective is to achieve 90% or better success. With the recent acquisition of Nextbus technology we can track and record on time performance. In addition we occasionally update our schedule in an attempt to improve on time performance.

Service Availability:

The Ojai Trolley service attempts to offer conveniently located stops throughout our service area. The objective is to have stops be located no more than a 1/4 mile walk for 75% of all residents in the Service Area.

Ojai Trolley Service Policies

Vehicle Assignment policy:

The City’s 5 trolleys are all in relatively good condition. 2 of the vehicles are currently approximately 7 years old, and 3 are approximately 1 and 1/2 years old, as of 2013. These vehicles are rotated in and out of service based on maintenance and cleaning needs, however, the newer vehicles are generally given priority use based on their comfort, particularly during hot summer months because they have superior ac units.

Transit Amenities policy:

Installation of transit amenities at Ojai trolley stops are generally based on the number of passengers at stops along the route. Our goal is to continue to improve amenities, and expand where they are located.